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OUR INTERNET CONSULTANTS : FREQUENTLY ASKED QUESTIONS

Want to learn more about WSI, our Internet Consultants and how they can help your business? Here are the most frequently asked questions we hear from customers like you every day - simply click on a question below to view the answer:

Click the following link to download our "Top 10 Questions" brochure in PDF format.

Note: You will need the free Acrobat Reader to read our brochure. Click the icon below to download Acrobat Reader:

 
Contact us today and we will be happy to answer any questions you may have. 
 
 
Questions

Answers
1. Who is WSI?

WSI Internet Consulting & Education has been developing profitable Internet Solutions for businesses since the mid 1990s. Recognizing that a website offered little value if no one could find it, we deployed a comprehensive directory system that drove targeted leads to our clients' websites. This was a significant advantage in those days, long before the arrival of search engine marketing or the other advanced Internet marketing techniques available today. It was also one of our first examples of the unique benefits a business received by partnering with one of our local Internet Consultants.

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2. What is an "Internet Consultant" and why do I need one for my business?

Our Internet Consultants are the new breed of business advisors. Like your lawyer, your accountant, your stock broker - each a trusted business partner whose expertise you rely on to succeed - an Internet Consultant is in your local community to ensure your business realizes the full profit potential offered by Internet technologies. In a nutshell, they are specially trained and certified Internet business experts ready to deliver Internet products and services that best meet your business needs and your budget.

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3. Why should I buy my website from WSI instead of any other Internet Solution provider?

Before you choose a website package for your business stop and take a moment to see what you're really getting. Off the shelf website packages and do-it-yourself site builders are usually shortcuts that just end up costing you money and leave you with little to no real support after installation. Our Internet Consultants provide you with the ongoing support and measurement tools needed to ensure your website is working for your business.

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4. What is an e-Solution?

You may have heard of the term "e-Business". It was coined by IBM to describe using the Internet in some way to improve the operating efficiencies of a business. E-Solutions (or Internet Solutions as we call them) are simply a set of integrated online tools that enable e-Business. This can include customer service functions, document sharing and management, streamlined communications, and of course, online sales. In fact, many common to complex business functions have e-volved to the Internet.

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5. How will implementing a WSI Internet Solution be a benefit to my business?

More and more consumers are turning to the Internet as their primary method of research for the products and services they buy everyday. Worldwide online shopping numbers continue to climb year after year, and if consumers can't find you online, it's a safe bet they will find your competition. Can you afford to lose that business? It's an important consideration, and an Internet Solution can help you remain competitive in this changing market. Even the Yellow Pages phone directory people now have a website - they know the writing's not on the wall, it' online.

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6. What time and resources are required from me, the end-user?

Working with an Internet Consultant will actually cost you less time than if you were to attempt a do-it-yourself website, or tried to figure out how to customize a ready-made package. At the onset, your Internet Consultant will want to spend time with you at your place of business to conduct an Internet Business AnalysisTM, our patent-pending business evaluation tool. After this question and answer period, your Internet Consultant will have enough information to create your unique Internet Solution proposal.

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7. How does the development process work? Will the process be customized for my business? How will the Internet Solution be adapted to my industry?

Once your Internet Consultant has conducted the Internet Business AnalysisTM and you approve the customized Internet Solution proposal, your specific requirements are assigned to one of our many production facilities for development. Your Internet Consultant works with the production facility to ensure that your Internet Solution meets all of your business' needs and provides your site's visitors with an enjoyable experience. Because we've been doing this for so long, our production facilities have likely created a website for others in your industry before - experience that you benefit from directly.

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8. Are the services provided with a guarantee?

Your satisfaction is important to us and you can always expect personal and professional service from your Internet Consultant. The following highlights our technical support system:

  • Our server networks are housed in secure facilities and monitored 24 hours a day, 7 days a week by highly trained and certified support staff.
  • We've established software and hardware partnerships with Microsoft and IBM to achieve the highest levels of reliability.
  • Strict security and privacy policies ensure your data is kept safe
  • Our Service Level Agreements specify 99.7% system uptime - documentation that will be supplied with your Internet Solution.

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9. How will my business and customer base grow as a result of my association with a WSI Internet Consultant?

By developing a customized Internet Solution for your business, your Internet Consultant would have identified key areas of opportunity to increase sales and reduce operating costs.

Think of the savings you could achieve by replacing postal mail advertising with a targeted email campaign; replacing your traditional training processes with e-Learning; eliminating your printed catalogs with full-color images online that can be updated anytime. These are significant savings you could reinvest in making your business grow.

Introducing new Internet marketing strategies can help you reach more interested customers than you ever thought possible and give you unique ways of always keeping your business fresh in their minds.

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10. What is going to be my return on investment? (ROI)

This depends on what type of Internet Solution you decide to invest in. Even a smaller-scale customized Internet Solution will help you realize cost savings and can increase sales. Think about what the added revenue generated by a steady stream of new customers to your website alone could mean to your bottom line.

It is not uncommon for business owners to begin with a basic solution and then upgrade over time, adding additional features and expanding on marketing efforts. WSI Internet Consultants want to develop a long-term business relationship with you, and because their office is in your local community, they'll be there to support you as your needs change and as your business grows.

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11. Are you missing out because you are not selling your products on the web?

WSI has e-Commerce products from shopping carts to on-line malls to Internet-based store-front management to fully featured e-Commerce engines. A snap shot of the functionality included in these products:

  • Banner systems
  • Affiliation programs
  • Interfaces to shipping and distribution systems
  • Interfaces to security and credit card gateways
  • Inventory and order tracking
  • Wish lists and custom catalogs
  • Volume discounting
  • Tax/non-taxable calculations
  • Preferred members programs
  • Ability to send thank-you notes

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12. Wish you knew what your customers and employees thought?

Find out using an Internet-based Dynamic Survey System. With this powerful, interactive, marketing research tool, create and manage multiple surveys. Even export results and create printable reports.

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13. Are you spending too much (time and money) traveling?

Web-conferencing is a Business Knowledge Delivery System which will help you increase your effectiveness by presenting on-demand information coupled with streaming voice audio via the Internet. It will help you gain a critical competitive advantage by automating the process of creating, managing, and delivering time-critical communications and learning with maximum speed, impact, and consistency. It provides the easiest creation of live and on-demand presentations, the most comprehensive set of management features, and the broadest set of delivery options-anytime, anywhere. Applications include:

  • Sharing best practices
  • Lead generation campaigns
  • Pricing, policy and service updates
  • Competitive analysis and updates
  • Corporate training and e-Learning
  • Sales proposals
  • Customer support

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14. Are your automated business processes still being done manually, i.e.still faxing documents?

A Document Management System helps you share and store documents using the Internet. It allows you to set up the file-folder structure, describe the documents, give them version numbers, and identify which documents are new. There is no better way to access critical information anytime and anywhere.

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15. Is someone watching your website 7x24 in addition to the hackers?

Management, maintenance, and security of your web site in today's 7x24 available, hacker-virus world requires a hosting center with:

a. Advanced technologies that offer completely redundant architecture leveraging off of mirrored servers, hardware clustering technologies, multiple CPUs, RAID 5 data storage, and secure servers featuring 128-bit encryption.

b. A multi-vendor environment including:

  • MS Sequel and Access database support and integration tools such as ASP, iHTML, and PHP
  • Application broadcasting servers such as Real Server
  • MS Windows 2000 and Linux operating systems

c. Shared hosting architecture providing the most optimized levels of stability, speed, functionality and security through high-speed Internet backbones.

d. Hosting integrated with the Internet Solutions e-Marketplace resulting in collaboration, web-based project management, & e-Business center. The WSI life cycle process seamlessly moves client sites from design, through development, & into one of our hosting environments.

e. 7x24 support, scheduled back-up, and remote disaster recovery.
 
f. e-Mailbox management, inexpensive domain name registration and automated renewal notification.

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16. Are you frustrated because you don't have accurate information regarding who has visited your site, when they visited, what pages they view and how long and where they went after visiting your site?

The WSI hosting center provides 7x24, web-based traffic reports to solve this problem.
 
On-line Traffic Reporting Demo (User: basic/Password: basic)

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17. Are you spending too much to train your employees and customers?

The Global Learning System (GLS) is a robust Learning Management System that enables companies and educational institutions to create and deliver learning online. The GLS is a flexible application that can accommodate a multitude of curricula (learning paths) and deliver the appropriate curriculum to each unique learner (determined by learner's log-in).

  • Cost-savings
  • Easy to create and administer
  • Measurable results
  • Increased information retention
  • Self-paced
  • Training-on-demand
  • Consistent training
  • Accessible anytime, anywhere
The GLS is a complete, scalable e-Learning solution -- equally suited to companies just beginning their foray into e-Learning as well as those that are firmly entrenched in e-Learning. Whether your intention is simply to put manuals online or to deliver media-rich curricula (video, audio, web conferences) the GLS will meet your needs. This product was designed to be intuitive to both novice learners (the notebook feature allows creation of paper based notes) and the experienced e-learner who may wish to take advantage of a non-linear approach to learning.

e-Learning Demo

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18. Is your customer and employee education system antiquated?

Quiz Wizard enables you to quickly and easily create interactive Internet-based tests. Imagine how useful it would be to identify and track the knowledge and level of understanding about your products and services of your customers or your staff members.

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19. Do you want communications with your customers and workforce to be quicker and less expensive?

Advanced Targeted Marketing Technology (ATMT) helps you create repeat business using key applications such as marketing broadcasts, newsletters, supplier communications and more.

Using the ATMT capabilities you can quickly find a specific target group and send them exciting HTML email broadcasts of your newest promotion, product, service or news update. The front end of the ATMT is a standard form that collects user information and inserts it into the ATMT database.
 
 

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20. Is your website getting enough traffic?

The most successful strategy to enable your target audience to find you on the web today is Search Engine Optimization (SEO). Search engines and directories generate over 90% of web traffic by users who are trying to search the web for information and services.

Website pages must be optimized to ensure that top search engines and directories can drive the greatest amount of traffic to your website. To ensure your website maintains it's positioning on each search engine, continued maintenance should be performed on your website along with continuous monitoring of search engine performance.

Our Search Engine Maintenance Plans are designed to maximize search engine registration, ongoing site monitoring and reporting, and periodic re-optimization and registration if necessary. Key phases of this strategy are:
  • Key phrase analysis
  • Content analysis
  • Search engine submission
  • Performance management 

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21. Is your website still saying 20th century?

WSI Internet Consulting and Education of the Philadelphia area (610-650-0227 iba@WSIsimplyROI.com) provides a new idea on how to get a web solution developed! WSI certified Internet consultants begin each relationship by listening and identifying the business needs of each customer. Then we select from hundreds of already developed applications and from there, we initiate the website design. Being a global company, we have been helping thousands of customers since 1995 use the Internet more effectively.

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22. Frustrated with having to pay a webmaster to update your website, when you could do it in-house for free?

Yes, we also provide you with the tools to administer the content of your website using intuitive, Word-like, user interfaces. You do NOT need to know Java, HTML, or any of the other web technology gibberish.

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23. Concerned that you will have to pay a webmaster to learn how to develop the solution you need?

The WSI approach of leveraging the economies of scale of pre-developed technology allows us to offer very cost effective solutions. Why not purchase a solution which cost hundreds of thousands dollars to develop for a small percentage of the cost. Don't worry if your requirements are unique, we also have access to global production facilities that can create more advanced database driven custom applications.

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24. Tired of not getting the results you want from your website or your web company? Seeing is believing?

Most of the WSI products have demonstrations of what the user and the administrator would see. What is delivered to you should never be a surprise. To see a live demo or to find out how we can improve the return on your Internet investment, complete the Contact Us form on this website, call 610-650-0227, or email iba@WSIsimplyROI.com and schedule an Internet analysis for your business.

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