Customer Satisfaction Program
Our Customer Satisfaction Program has been specifically developed to ensure our customers’ confidence in the products and services we offer and give them the peace of mind that we will work with them to ensure they are satisfied every step of the way – in the purchase process, internet solution development and post-purchase service.
- We are happy and confident to provide the following service guarantees as part of our proposal to you.
- We guarantee that your web site availability will meet or exceed our agreed upon uptime
- We guarantee that we will work along side you to ensure that you will approve any custom design we create before it is implemented
- We guarantee that you will own your web site content, and be able to move the web site for any reason when agreed upon in the design phase
- We guarantee that you will have 30 days after web site launch to see the site working to your complete satisfaction
- We guarantee that the site will be complete within the agreed upon time frame
- We guarantee to train you, your staff, and any future staff, in the efficient use of your new web site until you are fully comfortable with it
- We guarantee to make all text changes within the agreed upon time frame
- We guarantee to return all phone calls within two business days if not sooner
- We guarantee to provide telephone support for as long as your web site is active
- If we do not meet any of our guarantees, we will host your site, on our servers, for 12 months completely free of charge.
- To learn more about our Customer Satisfaction Program contact us today!